Store Operations Associate
Bridging the gap between reality and computer-generated worlds, HypergateVR is at the cutting-edge of the entertainment industry and provides fully immersive virtual-reality experiences to visitors.
We are looking for several highly motivated store operations associates for our newest location in Santa Monica.
Responsibilities:
· Greeting visitors upon arrival and making them feel welcome
· Instructing visitors on how to put on and use the virtual reality gear
· Briefing visitors about the experience and answering questions they may have
· Start/stop and monitor the experiences, intervene as needed if visitors experience issues
· Interacting with tech support team
· Running experiences on schedule
· Selling the experiences to walk-ins
· Processing visitor payments
· Diffusing conflict or tense situations with visitors
· Store opening and closing
· Clean and maintain the exterior and interior areas of the facility, including restroom
· Assist with other functions as instructed by Management
Requirements
· Excellent guest service focused skills and an understanding of sales principles and customer service practices
· Exceptional communication skills
· Proficient in verbal and written English language, Spanish desired but not required.
· Telephone etiquette
· Ability to work as part of a team and take initiative independent of direct supervision
· High school diploma or GED
· Good time management and organizational skills
· Conflict resolution experience
· Patience and good listening skills
· Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
· Ability to pass background check and drug testing
· Ability to work days, nights, weekends, and holidays as business needs require
COVID-19 precautions
· Personal protective equipment provided or required
· Social distancing guidelines in place
· Sanitizing, disinfecting, or cleaning procedures in place
Job Type: Part-time
Pay: From $17.00 per hour
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Work Location: In person
