Job Location:
Los Angeles, CA 90026 (Fully On-site)
Reports to (title):
Director of Youth Services
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Department:Youth Services
Supervises:
N/A
Working title:
Program Assistant
Classification:
Non-exempt
Salary Range:
$19 - $20 hourly
Status:
Regular
Hours/Week:
40 hours/week
Effective Date:
June 2023
Type of Position:
Full-time
Revised Date:
June 2023
POSITION SUMMARY
The Program Assistant is responsible for assisting the Program Director coordinate the day to day activities of the Youth Services Department. This position is responsible for the timely data entry and subsequent filing of source documents, interacting with clients and their parents, assist with coordinating and planning activities, and liaisons with other departments.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
Coordinate Transportation Schedule and client calls- Support monthly group calendar and newsletter development
- Recruit clients for various training classes and events
- Sort mail; gather articles for newsletter, etc
- Mail out client notices
- Input monthly report data into RPMS
- Compile monthly reports from groups
- Help with food purchasing and serving
- Serve as the primary receptionist for American Indian Clients and other business guests walking into the office
- Answer telephones, taking messages, direct callers and visitors to appropriate personnel
- Instruct clients on how to fill out the intake/registration form
- Pre-screen potential clients for eligibility
- Obtain documentation needed for intake and make copies of such documents for client’s file
- Provide services to clients in a manner, which reports their basic human rights
- Work with youth and fairly administer disciplinary standards
- Participate in required staff meetings and taking minutes
- Keep inventory of all office forms
- Keep Youth Director well informed regarding activities, pending issues and potential problems
MINIMUM QUALIFICATIONS
Qualifications:
Able to work flexible hours to include evenings and Saturdays
Education &
Experience:
High School Diploma or GED- At least 1 year administrative support experience and customer service experience
Certifications:
CA Driver’s License
Confidentiality:
Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures- This position has access to sensitive information, and a breach in confidentiality will be grounds for disciplinary action up to and including immediate termination
Communication/ Interpersonal Skills:
Possess the ability to communicate with others in a courteous and professional manner- Excellent oral and written communication skills
- Excellent customer service skills
- Proficient in English
Technology Skills:
Microsoft Office, RPMS, MS Windows and/or Mac- Familiarity with video and photo editing software
- Canva
Other:
Able to complete administrative work when not driving- Available and willing to travel as needed
- Available to work evening and weekend hours as needed
- Willingness to learn new skills and participate in training sessions relevant to the position
POSITION PREFERENCES
Experience working with the American Indian/Alaskan Native community- Experience working with nonprofit organizations, community groups and performance-based government contracts.
- Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)
WORK ENVIRONMENT
Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is required to frequently stand, walk, sit, bend, twist, talk and hear. There are prolonged
periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors and staff.
UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Mental demands:
There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.
PERFORMANCE EXPECTATIONS
In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:
- Uphold all principles of confidentiality and patient care to the fullest extent
- Meet or exceed the performance standards as set by your supervisor
- Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
- Possess cultural awareness and sensitivity
- Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook
- Work independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationships
INDIAN PREFERENCE
Preference will be given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473, and 473a). Other than the above, the United American Indian Involvement, Inc. is an equal opportunity employer, including minorities, women, veterans, and disabled persons.
Abiding by the spirit of our mission statement requires that we go beyond legal requirements and embody a culture of genuine respect for diversity and tolerance within our organization. All UAII employees are expected to personify the values of this policy.
We encourage all employees to report any incidents of harassment forbidden by this policy immediately to Human Resources so that complaints can be quickly and fairly resolved. UAII will not tolerate retaliation against an employee who has made a good-faith complaint or has cooperated with an investigation into a complaint.
Employees should be aware that the federal Equal Employment Opportunity Commission (EEOC) and the California Department of Fair Employment and Housing (DFEH) investigate and prosecute complaints of prohibited harassment in employment.
If you think you have been harassed or that you have been retaliated against for resisting or complaining, you may file a complaint with the appropriate agency.
EEOC (800) 669-4000
DFEH (916) 227-2873
Any employee who violates this Equal Employment Opportunity policy will be subject to disciplinary action, including employment termination.
EQUAL EMPLOYMENT OPPORTUNITY
United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.
UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
OTHER EMPLOYMENT REQUIREMENTS
Eligibility to work in the US- Fingerprint clearance
- Pass a post-offer drug test
- Negative TB test result (annual requirement)
- Prove of vaccination against the flu (annual requirement)
- Prove of full vaccination against COVID, including the latest Booster
- Valid CA driver's license
- Maintain auto insurance coverage
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