Admission/Guest Services Assoc - Center for Ambulatory Sugery career at Hackensack University Medical Center in Hackensack

Hackensack University Medical Center is employing Admission/Guest Services Assoc - Center for Ambulatory Sugery on Wed, 02 Oct 2013 03:14:18 GMT. Admission/Guest Services Assoc - Center for Ambulatory Sugery Job Code: 00025446 Location: Hackensack, NJ QUALITY SERVICE SAFETY We're Healthcare at its Best The very factors that drive Hackensack University Medical Center to national success are the same ones that drive America's best to us. Employees who value quality, service, and who are energized by career advancement. Knowledge...

Admission/Guest Services Assoc - Center for Ambulatory Sugery

Location: Hackensack New Jersey

Description: Hackensack University Medical Center is employing Admission/Guest Services Assoc - Center for Ambulatory Sugery right now, this career will be placed in New Jersey. Detailed specification about this career opportunity kindly read the description below. Job Code:
00025446

Location:
Hackensack, NJ

QUALITY SERVICE SA! FETY

We're Healthcare at its Best

The very factors that drive Hackensack University Medical Center to national success are the same ones that drive America's best to us. Employees who value quality, service, and who are energized by career advancement.

Knowledge, Education and Skills Required:

• High school diploma or equivalent.
• Secretarial skills â€" 50 words per minute typing and computer skills.
• 4-6 months hospital experience with medical terminology and operating rooms terminology.

Knowledge, Education and Skills Preferred:

• College degree

Job Summary:
The Admission/Guest Service Assoc welcomes all guest to the Center for Ambulatory Surgery, and registers and admits patients for procedures.

Essential Generic Job Functions (List in order of importance):

1. Responds to requests for directions in an accurate and precise manner providi! ng written directions when appropriate.
2. Answers telepho! ne in a courteous and professional manner.
3. Assures the public area of the Center for Ambulatory Surgery reception and admitting areas are in appropriate condition.
4. Coordinates public nutrition area by preparing coffee and maintaining supplies
5. Facilitates flow of information to families; assists patients and families with any non-clinical questions, concerns and/or personal needs they may have (i.e., belongings, delays, etc.).
6. Coordinates the investigation and response of any patient complaint and responds to patient complaints.
7. Collaborates with the Administrative Director of Perioperative Services, Nurse Coordinator, the Supervisor of Consumer Affairs and the Director of Consumer Affairs on patient satisfaction.
8. Facilitates post-operative communication between physicians and family members.
9. Identifies opportunities for increased satisfaction by listening to perceptions and concerns expressed by patients and families.
10.! Handles and maintains with Risk Management lost property claims for patients.
11. Interviews patients and family in the department, via telephone or elsewhere as appropriate by interpreting and explaining necessary information for the registration process in an accurate, independent and precise manner; checks history (PIDX) accurately to prevent duplication and determines essential financial data (e.g. guarantor, insurance and admission source).
12. Maintains accurate medical record data.
13. Maintains compliance with Federal, State and Medical Center requirements for interpreting and completing all essential patient forms (e.g. consent, advance directive, charity care, etc.); collects monetary deposits as required and forwards appropriate forms to credit in a timely and proper fashion.
14. Interprets HUMC policies and procedures relative to the registration process and services to facilitate informed consent.
15. Maintains and organizes patient charts ! to expedite the registration process on the day of service, and coordin! ates charts for the next day’s cases.
16. Completes all beginning and end of shift procedures to ensure consistency of service provided by department and communicates all important information to following shift to ensure smooth transition.
17. Maintains supply levels and orders replacement in a timely manner.
18. Maintains accurate cash collection process in accordance to policy and procedures; maintains a cash drawer for cash collection (i.e., cash, check, credit card); utilizes McBee System which will include receipts and ledger sheets.
19. Performs tasks of patient appointment coordinator when assigned.
20. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
PART TIME 2pm - 6pm

Join us by visiting humccareers.com and applying online.

HACKENSACK UNIVERSITY MEDICAL CENTER

When You Feel Good, We Feel Good.

We are an equal opportunity employer offering a smoke free environment.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Hackensack University Medical Center.

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Wed, 02 Oct 2013 03:14:18 GMT

Apply Admission/Guest Services Assoc - Center for Ambulatory Sugery Here