Customer Service Associate [Germany]

 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Tasks and Responsibilities:

• Be the “POC” (point of contact) for all customer needs for your accounts
• Facilitate all forms of customer service including, relationship building, order and quote entry and any other transactional requirements
• Customer account creation / maintenance
• New PN creation requests and follow up
• Chasing acknowledgment on unconfirmed orders
• Proactively communicate with customers
• Help resolve conflicts when needed
• Order maintenance in the system (pull in/push out/ splits /cancel)
• Advocate for your customer
• RMA (Return Material Autorisation ), Complaint entry
• Manage EDI
• Working proactively to identify and eliminate potential issues that may negatively affect the customer
• Drive ECE by interacting with your internal and external customers
• Representing and advocating internally for the voice of customer
• Driving process and standardized operational procedures (SOP) to align with our commitments to the customer
• aSupport the increase of CES (Cust Effort Score) and NPS for these accounts

What your background should look like:

• A passion and track record of accountability, accuracy and passion for service
• Minimum 3 years related customer service experience
• Good verbal and written communications skills, clear, concise oral and written presentations) and interpersonal skills
• Working experience in a manufacturing environment, preferred.
• Proficient working knowledge of Microsoft Word, Excel, and Outlook
• Must be agile yet organized and detail oriented
• Fluent in German and in English

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With approximately 85,000 employees, including more than 8,000 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS.

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

 

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