Job Description
The Security Operations are focused on Application and Process ITIL Operations. These Operations include such functional areas as Identify and Access Management, Corporate Directory and enterprise Cyber-Security tools and applications.
Primary Activities include, but are not limited to:
Management of IT Infrastructure Security platforms
Participating in the onboarding of new technologies to ensure all assets can be supported in the production environment.
Act as IT Infrastructure Security Specialist supporting engineering, operations teams, and interfacing with other underpinning services.
Partnering with ITRMS Divisions and working with Agile development teams.
Support ITRMS use case development, roadmap, catalogue, and backlog management.
Support projects including participation in design, review documentation, development, testing, from an agile environment perspective as well as adoption and capturing value realization.
Ensure there is alignment with the IT Infrastructure Security Platform Governance (Engineering) and SDLC is followed.
Monitor and track IT Infrastructure Security product usage and performance.
Ensure all Security tools are fully operational and limit downtime to only required intervals
Optimize Security infrastructure for maximum protection and efficiency
Correlate related Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools, processes, and solutions, execute analysis and diagnostic processes to determine technologies affected and determine business impact of the Incident(s), or multiple technologies, affected by the disruption.
Ensure all open cases and alerts are effectively managed through containing, resolving, and/or providing all available information to our teams and Partners to work to resolve Security Incidents based on an approved Security Incident prioritization process as defined in the Policies and Procedures Manual.
Possess the appropriate skills and qualifications to provide technical Security Services, including effective oral and written communication skills and a certain attitude (correct, polite, helpful, understanding, clear and understandable language speaking, listening and writing skills).
Use ServiceNow, JIRA and other reporting tools
Continue to be aware of all Service Management Processes (incident, work order, problem, change management procedures).
Evaluation Criteria
An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business
An understanding of organizational mission, values, and goals and consistent application of this knowledge
Decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.
An ability to work extremely well under pressure while maintaining a professional image and approach
An ability to perform independent analysis of complex problems and distil relevant findings and root causes
An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner
A team-focused mentality with the proven ability to work effectively with diverse stakeholders
Self-motivation, personal drive and high energy
Ideal Skillset
Hands on experience in Information Security domain and IT Infrastructure Security
Advanced knowledge of Endpoint, Network, Linux and OT Infrastructure Technology
Experience using Jira for product development tracking
Demonstrated ability to work independently and as part of global teams in a fast-paced global environment
Familiarity with laws and regulations, such as PCI and GDPR
Excellent verbal and written communications skills
IT Security certifications as CISSP, CISM, are desirable
CISCO Certified (Preferred)
McAfee Certified (Preferred)
Familiarity with Agile methodology is beneficial
Qualifications
Education: BS in Information Security, Computer Science or Engineering or equivalent experience
at least 2-3 years of experience in IT
Experience in working for an IT organization supporting vendor applications.
Strong knowledge of ITIL and Agile
Must have excellent verbal and written English skills along with the ability to work with both a team and independently
Who we are…
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for…
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Requisition ID:R239930
