Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
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At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
What You'll Do
- Understand seller verification/KYC requirements in the US and execute seller due diligence in accordance with those requirements
- Work with moderation to deliver SOPs, ensure accuracy, and drive improvements
- Own recommendations and implementation of outside 3rd party agencies to support the seller verification process
- Lead cross-functional education on the topic of seller verification and onboarding
- Advise, guide, and direct regional business and security leaders and stakeholders on outcome of investigation to drive strategy and execution of resolution or improvement plans.
- Support deep dives and investigations as needed including reporting to the executive level on outcomes
- Collaborate and partner with peer Seller Verification Specialists across the regions to deliver consistent and effective investigative standards globally.
- Create and distribute reporting related to seller verification accuracy
- Willingness to become an expert in TikTok infrastructure, policies, products, tools, systems, and data.
- Identify opportunities to improve processes, protocols, and policies at scale to reduce risk.
Who We're Looking For
- 3+ years of professional experience in e-commerce, specifically with KYC/due diligence processes, consumer product safety, compliance or regulatory research experience
- Experience using data and metrics to measure impact and determine improvements.
- Exceptional communication and stakeholder management skills with proven ability to communicate clearly at all leadership levels.
- Ownership with exceptional bias for action; self-starter with the ability to work well under pressure to solve problems and meet objectives.
- Comfortable managing through ambiguity, making thoughtful and sound judgments during stressful environments.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com
Job Information
The base salary range for this position in the selected city is $71777 - $155555 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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