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The future is what we make it.
Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
Honeywell provides employees the opportunity to define the future of entire industries, helping transform the way the world works.
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Honeywell provides avenues and channels for employees to celebrate the innovations and accomplishments of their colleagues, their teams, and themselves.
Are you ready to help us make the future?
We have an opportunity for a Senior Field Service Manager in our Honeywell Building Technologies team in Bucharest, Romania.
JOB SUMMARY:
Senior Field Service Manager will be responsible for service operations in Central Eastern Europe:
HBS Service team in Poland
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HBS Service team in Hungary
- HBS Service team in Romania
Together with HBT Direct Sales Manager will be responsible for profitable service growth through
successful growth of service bank and outcome based services. The most important challenge is in
digital transformation. The successful candidate must be a growth driver, experience in leading change
and software solutions sales (Forge, cyber security, occupant experience).
KEY RESPONSIBILITIES:
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Manage Service Operations in CEE region: grow service bank and service revenue, build life cycle value
for our customers, ensure good utilization of service engineers, manage service KPI’s to drive growth in
Operating Income
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Operational excellence in service – provide customer value in service and manage
(and measure) customer satisfaction from services provided. Build long lasting
relationships with customers and ensure recurring revenue streams
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Digital transformation - software based solutions: develop, deploy and coordinate the business growth
strategy for HBS Service CEE Digital Offering (Honeywell Forge for Buildings, Occupant Experience Apps,
Cybersecurity), achieving and exceeding Annual Operating Plan (AOP) targets (Orders, Rev/GM and
Profit)
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Energy Performance Contracts (EPC): in collaboration with Install leader develop, deploy and coordinate
the implementation of EPC in the CEE region. Win long term service contracts for EPC contracts
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Sell-Deploy-Operate process: in close collaboration with all HBS leaders (especially HBS Sales Manager)
coordinate the end to end sell-deploy-operate strategy for service, including the digital offering in order
to maximize the value offered to HBS customers and enable sustainable business growth
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Drive performance culture to achieve strong Operating Income in HBS Service: good forecasting,
manage working capital in line with AOP (special focus on DSO), ensure good utilization of engineers,
achieve strong Operating Income in HBS Service
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Strategic business relationships: actively seek out, plan, coordinate and leverage internal and external
relationships to drive business growth for HBS CEE. In collaboration with the regional SBGs and
corporate leadership teams establish strategic relationships, developing a committed customer base,
understand customer’s business, strategic drivers and financial requirements. Develop value
propositions with all levels of the customer organization. Discover at an early stage business
opportunities for Cloud Based Digital services and Mobile Application solutions, working with the
existing customer base within the region, also targeting new strategic customers, building on existing
relationships, developing higher and wider customer engagement. Increase Honeywell’s presence and
brand awareness in the region by participating in the key industry events.
- Expand regional coverage: grow HBS Service presence in the region in line with the HBT CEE plan.
Create service operations in Romania and lead local service team until it grows to a level justifying
recruitment of a local service leader
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Team development: grow and lead regional HBS Service team. Develop strong team, ensure strong FSL
team and succession plan. Build key competences in CEE (especially related to digital transformation).
Qualifications / Experience:
experience in managing service operations, Software as Service (SaaS), Digital Workplace, Enterprise
Cloud or related business to business industry experience in the commercial and institutional buildings
markets
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Bachelor’s Degree, MBA degree preferred
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Consultative selling experience
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Experience of working in multiple vertical markets and matrix organizations
- Min. 3 year experience of managing teams
KEY SKILLS:
Demonstrates passion for software and mobile application technologies
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Understands service operations (main KPI’s) and customer value through service
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Innovative, forward thinking, curious, in touch with latest trends and technologies;
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Commercial leader with good understanding of service operations and P&L - ambitious, strategic
thinker, result oriented, commercial and business mind;
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Experience in driving results through influencing the cross functional organization
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Analytical capability, strong sense of urgency, open minded, challenges status quo, identifies
organizational weaknesses, identifies opportunities and drives action
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Excellent interpersonal skills and the ability to communicate at all levels with a geographically diverse
team
- Collaborative approach – in interactions with top management and entire team;
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Strong team leader, capable of driving results, growing and coaching the diverse
teams
Knowledge:
CEE market knowledge (construction, service for industrial sector, SaaS for buildings)
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Solid understanding of customer financials and the ability to build business case investments.
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Good knowledge of P&L and service KPI’s
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Understanding of the IoT revolution, cloud application services, Business Intelligence and Big Data
- English is a must
We offer:
Work for a well-known brand with a continued focus on innovation and growth.
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Join a dynamic team where most leaders are promoted from within!
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Market specific training and ongoing personal development.
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Medical insurance
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Meal allowance
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Competitive salary and generous benefits!
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A culture that fosters inclusion, diversity and innovational
- Market specific training and on-going personal development
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
- JOB ID: HRD197584
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Exempt
