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Who We Are
:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job :
As the Brooks Front Desk Associate, you are the first connection to employees, customers, visitors, vendors, and partners through telephone and in person interaction. In this position you share Run Happy in every interaction with internal and external customers by greeting and assisting everyone that comes to the Front Desk. It’s an exciting position in a dynamic and fast paced environment. You will interact with all departments throughout the company, along with visitors, vendors and Brooks customers. Being an active team player, having enthusiasm for taking on new projects and problem solving while maintaining a high level of reliability and professionalism is a must.
Your Responsibilities:
- Welcome visitors warmly and be sure they are comfortable.
- Be punctual in order to open up Front Desk operations at scheduled start time.
- Flexibility to work out of different local offices based on coverage needs.
- Build your Brooks knowledge and understanding of the company, culture and brand to provide Run Happy service in all interactions.
- Promptly answer incoming telephone calls, answering or referring inquiries
- Support office security by following standard procedures; monitoring visitor logbook, issuing visitor badges and communicating with security officers.
- Assist in the new hire onboarding process by issuing access badges, arranging parking, ordering business cards, and setting up mailboxes.
- Coordinate employee parking and maintain parking access log.
- Maintain reception desk, lobby, nearby conference rooms, mailroom, supplies and shipping areas in an organized, stocked, and presentable condition.
- Receive, sort and route mail and shipments.
- Retrieve and route incoming faxes.
- Order, receive and maintain office supplies.
- Perform administrative tasks such as preparing correspondence, documents, and data entry.
- Coordinate and arrange team meetings, including room reservations, ordering food, and managing the set up and clean up.
- Maintain company directories and lists.
- Receive, sort and route mail and shipments.
- Retrieve and route incoming faxes.
- Order, receive and maintain office supplies.
- Update reference material and documentation used at reception desk as procedures change.
- Other duties as assigned.
Qualifications:
- Highschool Diploma or equivalent, required.
- 1+ years of reception and/or administrative experience
- Professional demeanor and cheerful presence
- Excellent (Run Happy!) interpersonal skills.
- Excellent verbal and written communication skills
- Demonstrated ability to work effectively and professionally with a wide variety of individuals and groups.
- Demonstrated ability to handle complex customer calls.
- Ability to work effectively in a fast-paced environment.
- Ability to prioritize work with strong attention to detail.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Flexibility to handle unexpected projects and a demonstrated willingness to help others.
- Proven ability to work as part of a team in a positive, productive manner.
- Strong time management skills: ability to work well independently.
- Competency with Microsoft Word, Outlook, Excel… Willingness to learn new programs as necessary.
- Maintains confidentiality and assumes responsibility to carry out all assignments in a proficient, accurate, professional, and timely manner.
- Punctuality is a must.
- Ability to lift up to 50 pounds.
- A passion for running enthusiast and active lifestyle.
Compensation:
The pay range for this position, based out of the Brooks Seattle HQ, is $18.69 - $26.17 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.
Other:
Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits - Including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Paid Time Off - Brooks offers generous time including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Perks - Including product discounts, a home office stipend, employee recognition, fitness discounts, volunteer and donation benefits.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.
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